When can I expect my online order to arrive? We process orders on the day of your order, and the order will be dispatched either same day or first thing the following morning. Most orders arrive within 1-2 business days. for WA customers, in can take closer to 5 days. 

Please see our Refund Policy in the footer of our website for detailed information on our refund policy.

How do we place orders for wholesale? Please send your enquiry to wholesale@teaculture.com.au upon approval of the account, we will set your account access up on Ordermentum and send you an invite. 

Does my membership renew automatically each year? Your membership will renew automatically.

Are our products organic? Our premium matcha is organic. All other products are conventional (not organic).